For years I’ve made it a practice to talk to as many employees as possible. They need to know what’s working and what’s not, and to feel they are an integral part of the organization.
I have always encouraged employees from day one to embrace the idea that we all need to work hard in order for the company to be successful, and that we need to work together because teamwork makes the job easier, more fun and more productive.
When you and your team are working hard and working together, you should be guided by the principle of doing right by customers and team members every day. There is no compromise with integrity. You must do what you say you will do, every time.
Jerry Baker began his career in the management development program at Ford Motor Company, later became a manager of budgets and analysis for Northrop Corporation, then furthered his management development as Deputy Director for the California Department of Commerce when Ronald Reagan was Governor.